Terms & Conditions

Ceylon Puff
“Let Your Scent Make The First Move”

1. Introduction

Welcome to Ceylon Puff, Sri Lanka’s destination for authentic, high-end fragrances. By accessing our website, placing an order, or engaging with our services, you agree to be bound by the following Terms & Conditions.

These terms are designed to ensure a seamless, transparent, and refined experience—reflective of the standards we uphold in every fragrance we offer.

2. About Us

Ceylon Puff is a premium fragrance retailer specializing in the import and distribution of authentic, branded perfumes. Each product is carefully sourced to meet the expectations of a discerning clientele who value quality, originality, and sophistication.

3. Product Authenticity & Quality Assurance

At Ceylon Puff, authenticity is not a claim—it is a commitment.

• All fragrances sold are 100% genuine and sourced from trusted international suppliers
• We do not deal in replicas, imitations, or inspired fragrances
• Packaging may vary slightly depending on batch or region of origin without affecting product quality

4. Pricing & Payments

• All prices are listed in Sri Lankan Rupees (LKR)
• Prices are subject to change without prior notice
• Full payment must be completed before order processing
• We reserve the right to refuse or cancel orders in cases of pricing errors or suspected fraudulent activity

5. Order Confirmation & Acceptance

Once an order is placed:

• You will receive a confirmation via your selected communication channel
• All orders are subject to availability and verification
• Ceylon Puff reserves the right to decline or cancel any order at its discretion

6. Shipping & Delivery

We aim to deliver excellence—both in product and service.

• Delivery is available island-wide within Sri Lanka
• Estimated delivery timelines will be communicated upon order confirmation
• Delays caused by external factors (courier disruptions, weather, etc.) are beyond our control

Customers are responsible for providing accurate delivery information.

7. Returns & Exchanges

Due to the sensitive and personal nature of fragrances, our policy is carefully structured:

• Returns are not accepted for opened, used, or tested products
• Exchanges are only applicable if:
  • The item received is damaged, defective, or incorrect
• Claims must be made within 48 hours of delivery
• Valid proof (photos/videos) must be provided

All claims are subject to verification before approval.

8. Refund Policy

Refunds will only be issued under approved circumstances:

• If an item is confirmed as damaged or incorrect and cannot be replaced
• Refunds will be processed via the original payment method within a reasonable timeframe

Shipping charges (if applicable) are non-refundable unless the error is on our part.

9. Limitation of Liability

Ceylon Puff shall not be held liable for:

• Individual allergic reactions or skin sensitivities
• Variations in scent perception or personal preference
• Damage caused by improper storage or handling after delivery

Customers are encouraged to review product details carefully before purchase.

10. Intellectual Property

All content on this platform—including text, images, branding, and design—is the exclusive property of Ceylon Puff.

Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Privacy & Confidentiality

We value your trust.

All personal information shared with us is handled with strict confidentiality and used solely for order processing, communication, and service enhancement. We do not share customer data with third parties without consent.

12. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka. Any disputes arising shall be subject to the jurisdiction of Sri Lankan courts.

13. Amendments

Ceylon Puff reserves the right to update or modify these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any revisions.

Closing Note

At Ceylon Puff, every interaction is designed to reflect refinement, trust, and distinction. These Terms & Conditions exist not only to protect our business—but to uphold the premium experience our clients expect and deserve.

Ceylon Puff
Let Your Scent Make The First Move