Welcome to Ceylon Puff. By accessing our website or placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.
1. General
Ceylon Puff operates as an online retailer offering genuine perfumes and related products. These Terms apply to all users of the website, including browsers, customers, and contributors of content. By using this website, you confirm that you are legally capable of entering into a binding agreement.
2. Products & Availability
All products displayed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product details without prior notice. Product images and descriptions are provided for reference and may vary slightly from actual packaging due to batch or manufacturer updates.
3. Authenticity Guarantee
All perfumes sold by Ceylon Puff are 100% genuine and authentic. We do not sell replicas, refills, or counterfeit products. Claims based on personal expectations such as longevity, projection, or comparison with tester bottles are not grounds for returns or disputes.
4. Pricing & Payments
All prices are listed in Sri Lankan Rupees (LKR) unless stated otherwise. Prices may change at any time without prior notice. Payments must be completed in full before orders are processed and dispatched. We reserve the right to cancel or refuse orders if payment verification fails.
5. Orders & Acceptance
Once an order is placed, you will receive an order confirmation. This does not guarantee acceptance. Ceylon Puff reserves the right to cancel any order due to stock issues, pricing errors, or suspected fraudulent activity. In such cases, any payments received will be refunded accordingly.
6. Shipping & Delivery
Delivery timelines provided are estimates and may vary due to courier delays or external factors. Ceylon Puff is not responsible for delays once the order has been handed over to the courier service. Delivery charges, if applicable, are non-refundable unless stated otherwise.
7. Refunds & Exchanges
Refunds and exchanges are governed strictly by our Refund & Exchange Policy. By placing an order, you acknowledge and agree to the conditions outlined in that policy.
8. Order Cancellation
Orders cannot be cancelled once confirmed and dispatched. Cancellation requests made before dispatch may be accepted at our discretion and are not guaranteed.
9. User Responsibilities
You agree to provide accurate and complete information when placing orders or contacting us. Any delays or issues caused by incorrect information will be the responsibility of the customer.
10. Limitation of Liability
Ceylon Puff shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the product purchased.
11. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Ceylon Puff and may not be copied, reproduced, or used without prior written permission.
12. Policy Updates
Ceylon Puff reserves the right to update or modify these Terms of Service at any time. Changes will be posted on this page and will apply to future use of the website.
13. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Sri Lanka.
14. Contact Us
For questions regarding these Terms of Service, please contact:
📧 Email: ceylonpuff@gmail.com
📱 WhatsApp: 076-0681123
🌐 Website: www.ceylonpuff.com