Privacy Policy

At Ceylon Puff, we are committed to protecting your privacy and ensuring that your personal information is handled with the highest standards of security and transparency. As a premium fragrance retailer, we value the trust you place in us and strive to safeguard your data at every step of your experience.

1. Information We Collect

To provide you with a seamless and personalized shopping experience, we may collect the following information:

• Personal Details: Name, phone number, and email address
• Order Information: Billing and shipping addresses
• Payment Information: Payment details processed securely through trusted third-party providers
• Technical Data: IP address, browser type, and device information
• Usage Data: Pages visited, browsing behavior, and interaction with our website

2. How We Use Your Information

Your information is used to enhance your experience and ensure efficient service delivery. Specifically, we use your data to:

• Process and fulfill orders
• Coordinate deliveries and logistics
• Communicate order updates and customer support responses
• Improve our website, products, and services
• Send promotional offers or updates (only where consent is given)

3. Sharing of Information

We respect your privacy and do not sell or rent your personal data. However, we may share your information with trusted third parties when necessary, including:

• Delivery partners for order fulfillment
• Payment service providers for secure transaction processing
• Service providers who assist in operating our website and business

All third parties are required to handle your data with strict confidentiality and security.

4. Data Security

Ceylon Puff implements appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. While no online platform can guarantee absolute security, we continuously update our systems to maintain a high level of protection.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance your browsing experience
• Understand user behavior and preferences
• Support marketing and advertising efforts

You can adjust your browser settings to decline cookies if you prefer, though this may affect certain functionalities of the website.

6. Your Rights

As a valued customer, you have the right to:

• Request access to the personal data we hold about you
• Request corrections to inaccurate or incomplete data
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and operational requirements.

8. Third-Party Links

Our website may contain links to third-party platforms. Please note that we are not responsible for the privacy practices of these external websites.

9. Updates to This Policy

Ceylon Puff reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Ceylon Puff
Email: ceylonpuff@gmail.com
Phone/WhatsApp: 076 068 1123