At Ceylon Puff, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
- Full name
- Contact details such as email address and phone number
- Delivery address
- Payment-related information (processed securely via third-party providers)
- Order history and customer support communications
We collect only the information necessary to provide our services effectively.
2. How We Use Your Information
Your information is used for the following purposes:
- Processing and fulfilling orders
- Delivering products to your address
- Communicating order updates and customer support responses
- Improving our website, services, and customer experience
- Sending promotional updates only if you choose to receive them
We do not sell, rent, or trade your personal information to third parties.
3. Payment Security
All payments made on Ceylon Puff are processed through secure third-party payment gateways. We do not store or have access to your full payment card details. Payment providers handle your information in accordance with their own privacy and security standards.
4. Data Protection & Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, or disclosure. Access to customer data is limited to authorised personnel only.
5. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience. Cookies do not store sensitive personal information. You may disable cookies through your browser settings if you prefer.
6. Third-Party Services
We may use trusted third-party services for delivery, payments, analytics, or marketing. These partners are given only the information required to perform their services and are obligated to protect your data.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate data
- Request deletion of your data where applicable
To exercise these rights, please contact us using the details below.
8. Policy Updates
Ceylon Puff reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page and will apply to future use of the website.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
📧 Email: ceylonpuff@gmail.com
📱 WhatsApp: 076-0681123
🌐 Website: www.ceylonpuff.com